Welcome to CozyLivingMallShop! We specialize in providing high-quality life and cleaning products to make your home life more comfortable and convenient. Below are some frequently asked questions to help you find the information you need quickly.
1. How are your products delivered?
We offer various shipping options, including standard and expedited delivery. All orders are processed within 1-3 business days after payment, and tracking numbers will be provided for you to track the status of your shipment. Delivery times vary depending on your location and the shipping method chosen.
2. Do you offer international shipping?
Currently, we only offer domestic shipping. If you need international shipping, please stay tuned for our latest announcements or contact our customer service team for more details.
3. Can I return or exchange products?
We offer a 30-day no-questions-asked return and exchange policy. If you receive a defective item or the product does not match your order, please contact our customer service as soon as possible. Please ensure the product is unused and in its original packaging to facilitate a smooth return or exchange.
4. How do I clean your cleaning products?
Most of our cleaning products can be washed directly with water. Some special cleaning tools (such as carpet brushes) may require mild detergents. We recommend following the care instructions included with each product to ensure its longevity.
5. Where can I find product descriptions and usage guides?
Each product page contains detailed descriptions, including how to use, clean, and maintain the product. If you have any questions, feel free to contact our customer service team for additional assistance.
6. Are your products environmentally certified?
Yes, we are committed to offering environmentally friendly and safe products. Many of our cleaning items are made from biodegradable materials and meet environmental standards. Specific certification information can be found on each product page.
7. How do I know my order was successfully placed?
Once your order is successfully submitted, you will receive an email confirming your order details. If you do not receive an email, please check your spam folder or contact our customer service for assistance.
8. Do you have a membership or rewards program?
Yes, we have a membership points system. You can earn points based on your spending, which can be redeemed for discounts on future purchases. Please visit our membership center or contact customer service for more details.
9. How can I contact your customer service team?
If you have any questions, you can contact us via the following methods:
Online chat: Use the live chat feature located at the bottom right corner of the website.
All of our cleaning products undergo strict selection and meet safety standards to ensure they are safe for use. We recommend following the product instructions carefully and avoid ingesting or getting them in your eyes.
11. Do you offer discounts or promotional events?
We regularly hold promotions and offer discounts. Please stay updated through our official website and social media channels for the latest deals. Members can also enjoy exclusive discounts.
12. How can I change or cancel my order?
Once an order is placed and payment is completed, it is usually processed within 1-2 hours. If you wish to change or cancel your order, please contact customer service as soon as possible, and we will do our best to assist you.
13. How is the quality of your life products guaranteed?All of our life products come from well-known brands and undergo strict quality control to ensure each product meets high standards. If you are unsatisfied with the product you received, we offer a refund or replacement service.
Thank you for choosing CozyLivingMallShop! If you have any further questions, feel free to contact us, and we will be happy to assist you.
