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Return & Refund
Return Policy
Eligibility for Returns
- You can return most items within 30 days of receipt, provided they are in unused, resalable condition and in their original packaging.
- Non-returnable items include perishable goods, personal care items, and clearance/sale items. Please check the product details before purchasing to confirm eligibility for return.
How to Return
- To initiate a return, please visit our Return Request Page on the website or contact our customer support team via email.
- Please provide your order number, item details, and reason for the return.
- Once your return request is approved, you will receive instructions for returning the product. You may be required to cover the return shipping costs, except for defective or damaged items.
Condition of Return
- Returned products must be unused, in original packaging, and in resalable condition. Any item that has been damaged, altered, or used will not be accepted for return.
Return Shipping
- You will be responsible for the return shipping fees, unless the product was defective or damaged. We recommend using a trackable shipping service to ensure that your return is received safely.
- Please keep the return tracking number as proof of return.
Eligibility for Returns
- You can return most items within 30 days of receipt, provided they are in unused, resalable condition and in their original packaging.
- Non-returnable items include perishable goods, personal care items, and clearance/sale items. Please check the product details before purchasing to confirm eligibility for return.
How to Return
- To initiate a return, please visit our Return Request Page on the website or contact our customer support team via email.
- Please provide your order number, item details, and reason for the return.
- Once your return request is approved, you will receive instructions for returning the product. You may be required to cover the return shipping costs, except for defective or damaged items.
Condition of Return
- Returned products must be unused, in original packaging, and in resalable condition. Any item that has been damaged, altered, or used will not be accepted for return.
Return Shipping
- You will be responsible for the return shipping fees, unless the product was defective or damaged. We recommend using a trackable shipping service to ensure that your return is received safely.
- Please keep the return tracking number as proof of return.
Refund Policy
Refund Process
- Once your return is received and inspected, we will process your refund within 7-10 business days.
- Refunds will be credited to the original payment method used during checkout. Please note that it may take a few additional days for the refund to appear on your account, depending on your payment provider.
Refund Amount
- You will be refunded the full purchase price of the item, excluding any shipping fees or handling charges (unless the item was defective or damaged).
- If the item was returned due to customer error or change of mind, return shipping costs will be the responsibility of the customer.
Defective or Damaged Items
- If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
- In the case of a defective or damaged product, return shipping costs will be covered by us.
Refund Process
- Once your return is received and inspected, we will process your refund within 7-10 business days.
- Refunds will be credited to the original payment method used during checkout. Please note that it may take a few additional days for the refund to appear on your account, depending on your payment provider.
Refund Amount
- You will be refunded the full purchase price of the item, excluding any shipping fees or handling charges (unless the item was defective or damaged).
- If the item was returned due to customer error or change of mind, return shipping costs will be the responsibility of the customer.
Defective or Damaged Items
- If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
- In the case of a defective or damaged product, return shipping costs will be covered by us.
Exchanges
We do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the item you wish to receive.
Late Returns
If you return an item after the 30-day return window, we may not be able to process your refund. However, if you believe your return is an exception, please contact us, and we will review your case.
Final Sale Items
Items marked as "final sale" or "non-returnable" are not eligible for return or refund. Please check the product details before purchasing.
